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Hospitality and Tourism Management Quality Improvement Plan

Department/Program: Hospitality and Tourism Management
Review Date: November 9-12, 2020
Last Updated:


*Visiting Team Recommendations **Update on Actions Taken/ Current Status Completed Date
The HTM program needs an advisory board composed of alumni, industry professionals representing different segments, a current student, and others deemed appropriate. HTM faculty and staff could participate as at-large members. Areas in which this board could be beneficial include the following:
  • Curriculum development and revision
  • Internship opportunities
  • Donor development activities
  • Guest speakers
  • Field trip hosts
  • Mentors for each student
  • Program ambassadors
  • Alumni engagement
Focused attention from both President Kauwe and LDS Philanthropies will be critical for HTM to see its endowment goal reached by year’s end 2023. With only two years to that date and the pandemic upon us, essential development work needs to begin immediately. Reaching the goal on time will help ensure a smooth leadership transition for the program when the time comes. It will be much easier to attract a quality candidate pool if the program is sustainable.
The opportunity for growth and broader student impact, leveraging non-traditional approaches, is significant and needs serious consideration. While physical, on-campus constraints exist, the pandemic has accelerated online and technology-enabled approaches. Additional areas, including the following, should be considered as part of the newly developed advisory board:
  • Co-op and/or “Primus” approach for HTM curriculum, student engagement (e.g., experiential learning), extended faculty support, certifications, etc. within the Church Educational System (CES)
  • Hybrid delivery, experiential learning opportunities, and certifications targeting new segments (non-degree seeking students, industry-employed recent graduates, employees looking to transition to hospitality)
  • New tracks or specializations to broaden the options for degree and non-degree seeking students ( e.g., aviation, meeting and event planning)
The addition of a professional development course (1 credit) delivered in the first year will better prepare students for the internship process. Feedback from several people, inclusive of students and alumni, indicated students were underprepared for securing industry positions. The following items were specifically mentioned as needing attention:
  • Creating resume materials (inclusive of cover letter and references)o Building a LinkedIn profile
  • Building a Handshake profile
  • Participating in mock interviews
  • Networking with industry professionals
Making the right hire for the new HTM faculty is critical. Finding a candidate who can add diversity in multiple areas (as suggested during various meetings and discussed later) is essential. Requiring new faculty, and encouraging existing faculty, to participate in the five-year faculty development program through the Center for Learning and Teaching will help set them up for success in the classroom. Whether they are coming from industry or another academic assignment, acclimation to BYUH best teaching practices can only serve to benefit all stakeholders.